Apparel

BEFORE YOU ASK

Every question, answered

Is the artwork made by AI?

No. Every portrait is hand-crafted by one of our artists. We believe a portrait of a family member should be made by a person.

Can I change my photo after ordering?

Yes, as long as the artist hasn't started. Email us as soon as possible at support@animaliapaws.com with your order number.

I want to order, but I don't have a photo. What are my options?


No photo? No problem! You can still create a meaningful piece with us. We offer stunning non-photo options, including custom name embroidery such as: https://animaliapaws.com/products/personalized-pet-memorial-sweatshirt

Simply choose your favorite style, type in your text, and we will handle the rest.

Is my photo good enough?

Send your best and we'll take a look. If we need a clearer shot we'll simply ask, and you'll always see a proof before sent to production, so there are no surprises.
For more guidance, please refer our Photo Guide

Do you create custom products for more than cats and dogs?

Of course, we do! For any pet or animal, such as rabbit, horse, python... We will create a modern custom product featuring their lovely face.

Can I order if my pet has passed away?

Yes, and it's one of the most meaningful things we make. Many customers order to keep a beloved pet close. We'll treat your photo and your portrait with all the care it deserves.

Can I return my order?

Because each piece is made just for you, personalized items aren't returnable for a change of mind. But our Satisfaction Guarantee has you covered: if the portrait isn't right, we'll remake it free.

How long does the order process take?

Your order will take with following step:

Step 1: Order placed

Step 2: Preview Sent (takes 1 – 3 business days)

Step 3: Production (takes 4 – 8 business days after your approval)

Step 4: Shipping

  • US orders: 3 – 8 business days
  • International orders: Up to 21 business days

Please refer our shipping policy here

Step 5: Delivery & Share Your Joy (Receive your custom piece and share your happy moments with us!)